We stand behind all of the products we have curated for our site, and we work with the best manufacturers in the world to ensure you'll love every House and Home Catalog item in your home. The design details, quality, safety, and sustainability of our products will meet, if not exceed, your expectations. We hope you love your selections, but if you're not completely satisfied with your purchase, we'll gladly take returnable items in an unused condition fit for resale within 30 days of delivery. (Note:Some Exclusions apply. See below).
Is My Item Returnable?Please note, we also do not accept returns on:Bath Towels, Sheeting, Bed Essentials,wired or assembled products, custom made to order items, used items or items without original packaging, altered items (repainted, refinished, cut, etc.)final sale items or gift cards, international orders and orders outside of the contiguous US
How Do I Return My Item?
Simply mail to us at
107 Mt Carmel Road. Parkton, MD 21120
We cannot accept returns without the the original packaging.
How Can I Receive My Refund?
We offer two options regarding your refund for a return:
1. HSD Credit: Receive your return refund in the form of store credit for the merchandise price, less the cost of outbound and return shipping. If you return for store credit, all restocking fees are waived.
2. Original Form of Payment: Receive your refund in the form of your original form of payment for the merchandise price, less the cost of outbound and return shipping AND a 15% restocking fee.
Certain Companies do not take "change of heart" returns. Please take extra care when ordering from these manufacturers: Wildwood Lighting, Anichini Linens, Bungalow 5, Libeco Linens and Sabre of Paris. These are all Final Sales. Of course, in case of defect, these do not apply.
Why Do You Assess Restocking Fees On Returns?
When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our warehouses. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. Because we provide our customers free standard shipping on all items over $100 and absorb that cost, we must assess restocking fees.